Leadership and Communication Strategies for Healthcare Professionals  

Let us start with a simple definition. Presence is simply the way you show up to others. Executive presence is your ability to give off a general sense of poise, confidence, decisiveness and dignity. It is essentially your reputation in their minds eye. Do you know how others view you? Will anyone tell you?  While presence is their interpretation of you, you have many levers from which to choose to shape your presence.

This highly tailored executive coaching program delivers effective, proven techniques and strategies that can build your confidence, and develop your interpersonal and communication skills. Relationship-centered communication skills lead to better outcomes for patients, providers, teams, and health care institutions. Training centers around building trust, conflict management, didactic presentations, role playing, guided feedback and precepting. Mindset, verbal and non-verbal communication are three pillars of this program. This training addresses the following themes:

Patient-Centered Communication

Establish rapport, develop trust, elicit concerns, negotiate an agenda, explore the patient’s perspective, listen reflectively, respond with empathy, share information incrementally, access understanding, and teach-back.

Challenging Conversations with Patients

Delivering bad news, addressing unmet expectations, and managing high emotions.

Challenging Conversations with Colleagues

Apply skills that move beyond engaging in unpleasant confrontations or withdrawing, and transform conflict into an opportunity to develop effective collaboration, strategic allies, and professional relationships.

Communicating Effectively in Healthcare Teams

Apply fundamental communications skills to heighten morale among team members and encourage collaborative team performance.

Six Full Hours of 1:1 Training!

Location: Minneapolis training studio or virtual video conferencing

Training is built around your schedule. Accountability is built into the program! Detailed session notes are given to participants. Unlimited accessibility via email during the program. 

CANCELLATION POLICY

You can cancel without penalty at any time up to one week prior to your start date. If you provide less than one week notice, you will be liable for the entire program fee.

100% Satisfaction Guaranteed—I guarantee the quality of my programs. In fact, 98% of clients say they would recommend my training to their colleagues. If, for any reason, you are not satisfied with this communications training for which you have paid, I will give you credit toward another training program of comparable price or will refund your fee.

I'm excited to work with you!

Your trainer,

Polly Meyer